shipping & delivery
Complementary shipping on order over 500€
– Orders may take 36 to 72 hours to process, once your order has been processed you will receive an email confirming your order has shipped
– Shipping Fees & Timing begin when you receive the shipping confirmation email
– Additional validation may be required for some orders and can delay delivery
Shipping fees & Timing
• Fee: Complimentary for all orders above 500€. Otherwise, standard currier fees apply.
• Delivery Timing: 2-5 business days from the time you receive shipping confirmation email depending on destination.
The costs of shipping the ordered items will be added to the order value in the order completion process.
Shipping costs will be automatically updated at the time of order completion.
Transport costs do not include any import fees that may be charged on entry to the customer’s country of destination.
We deliver to the following countries at their cost:
• Portugal 7 €
• Europe 15 €
• Rest of the world 35 €
Delivery times may be slightly longer during the holidays, holidays and public holidays. With the exception of these exceptions, normal delivery times will be:
• Portugal up to 5 working days
• Europe 5 to 7 working days
• Rest of the World 7 to 10 working days
Customs duties and charges
For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal.
Customs duties and / or taxes for non-EU countries, we were unable to predict what those costs might be.
If orders are subject to any additional charges, they will be charged directly by the customs of the country of destination. Please contact your local customs services for more information.
All orders require a signature upon delivery.
You cannot change the delivery address for orders, once they are dispatched.
The delivery times indicated above are purely indicative, and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.
Expeditions and collections
During the registration process on our website, the user must provide his personal address details.
Orders will be delivered to the address defined as the user’s address. If the user wants the order to be sent to an alternative address, that address must be indicated at the time of order completion.
Successful shipment delivery
Upon delivery of all shipments, the customer is requested to carefully inspect the order / packaging BEFORE signing the delivery document.
If, for some reason, the packaging appears to be tampered with, please sign the delivery document with reservations, or refuse delivery.
If you accept delivery of the order with reservations, or if you refuse it, please make a complaint to the Carrier immediately and contact us.
If, for any reason, the order cannot be delivered to the address provided by the user at the time of purchase, there is a risk that it will be returned to us. These costs will be deducted from the refund to the user.
If the order is not successfully delivered to the user’s address, due to any lack of cooperation from you (wrong phone number, wrong or incomplete address, non-compliance with import regulations, etc.), there may be a risk that the order will be returned to Portugal, any import fees that may be charged at the time of re-entry into Portugal, these costs will be deducted from any eventual refund.
Shipping costs will not be refunded in the case of non-delivered orders.
The costs of returning undelivered orders may also be subject to additional charges with taxes and costs or charges levied by customs or other entities that will in no case be refunded by us.
We guarantee each order during the transit period, until the moment of delivery to the user.
All orders require a signature upon delivery, at which point the responsibility passes to the user.
If the user designates a recipient other than himself, for the purpose of delivery, then he accepts the evidence of a signature as proof of delivery and fulfillment on our part and the corresponding transfer of responsibility in the same way.
Tax free (extra-community payments)
All prices shown include VAT at the legal rate in force in Portugal.
For all non-EU countries in Europe and the rest of the world, customs fees may apply.
These costs will be the responsibility of the buyer.
If these costs are not paid by the buyer and the order has to be returned to us, the cost of the return will be taken from the payment made.
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FREE SHIPPING ON ORDERS OVER 500€